On-Line Policies

Privacy

Privacy

What we collect

We may collect the following information:

         Name of business and individual who is purchasing product

         Contact information including email address

         Billing and shipping addresses

         Other information relevant to customerís purchase order

What we do with the information we gather

We require this information to process orders and provide you with a better service, and in particular for the following reasons:

         Internal record keeping.

         We may use the information to improve our products and services.

         We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

         We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will not sell, distribute or lease your personal information to third parties.

If you believe that any account information is incorrect or incomplete, please call or email us as soon as possible. We will promptly correct any information found to be incorrect.

Order Processing

All orders shipping via UPS placed before 3:00PM EST will be processed and shipped the same day, given that the product is in stock and all order requirements are met. Freight orders must be placed before 12:00PM in order to be shipped same day. Due to varying processing times throughout the year, please call ahead to confirm a ship date if the order is urgent.††

Order Cancellation

Orders must be cancelled via phone by 4:30PM the day the order is placed. Orders requested to be canceled after 4:30PM are not guaranteed to be canceled before shipment and customer may be responsible for shipping charges. †††

Order Status

Customers can check the status of their order by calling or emailing us between the hours of 8:00PM and 5:00Pm EST Monday through Friday.

Shipping

All orders will be shipped UPS Ground unless otherwise specified by customer. Expedited shipping requests must be placed at time of order. Tracking numbers are available upon request, and will be printed on all order invoices.

Returns

Returned product must be accompanied by a copy of the original invoice. Please contact us prior to returning any product. Credit will be issued upon us receiving the item, as long as it is in the same condition as when it was shipped from our facility. Product must be in original packaging and in sellable condition. Certain items may be subject to restock fees, these fees vary upon product line. All stock items returned after 30 days from purchase date are subject to a 15% restock fee. All sales on non-stock and special order items are final unless return is authorized by the manufacturer. If product is damaged when received, please keep product in original packaging and contact us as soon as possible. A UPS damage claim will initiated on our end and they may request to pick up the product from the customerís facility.

Disclaimer of Warranties and Limitation of Liability

The information contained in this website is for general information purposes only. The information is provided by Midwest Marine Supply and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

 

Every effort is made to keep the website up and running smoothly. However, Midwest Marine Supply takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.