Privacy
What we collect
We
may collect the following information:
·
Name of business and individual who is purchasing product
·
Contact information including email address
·
Billing and shipping addresses
·
Other information relevant to customer’s purchase order
What we do with
the information we gather
We
require this information to process orders and provide you with a better
service, and in particular for the following reasons:
·
Internal record keeping.
·
We may use the information to improve our products and services.
·
We may periodically send promotional emails about new
products, special offers or other information which we think you may find
interesting using the email address which you have provided.
·
We may use the information to customize the website
according to your interests.
Security
We
are committed to ensuring that your information is secure. In order to prevent
unauthorized access or disclosure, we have put in place suitable physical,
electronic and managerial procedures to safeguard and secure the information we
collect online. We will not sell, distribute or lease your personal information
to third parties.
If
you believe that any account information is incorrect or incomplete, please call
or email us as soon as possible. We will promptly correct any information found
to be incorrect.
Order
Processing
All orders shipping via UPS placed before 3:00PM EST will be processed
and shipped the same day, given that the product is in stock and all order
requirements are met. Freight orders must be placed before 12:00PM in order to
be shipped same day. Due to varying processing times throughout the year,
please call ahead to confirm a ship date if the order is urgent.
Order
Cancellation
Orders must be cancelled via phone by 4:30PM the day the order is placed.
Orders requested to be canceled after 4:30PM are not guaranteed to be canceled
before shipment and customer may be responsible for shipping charges.
Order
Status
Customers can check the status of their order by calling or emailing us
between the hours of 8:00PM and 5:00Pm EST Monday through Friday.
Shipping
All orders will be shipped UPS Ground unless otherwise specified by
customer. Expedited shipping requests must be placed at time of order. Tracking
numbers are available upon request, and will be printed on all order invoices.
Returns
Returned product must be accompanied by a copy of the original invoice.
Please contact us prior to returning any product. Credit will be issued upon us
receiving the item, as long as it is in the same condition as when it was
shipped from our facility. Product must be in original packaging and in
sellable condition. Certain items may be subject to restock fees, these fees
vary upon product line. All stock items returned after 30 days from purchase
date are subject to a 15% restock fee. All sales on non-stock and special order
items are final unless return is authorized by the manufacturer. If product is
damaged when received, please keep product in original packaging and contact us
as soon as possible. A UPS damage claim will initiated on our end and they may
request to pick up the product from the customer’s facility.
Disclaimer
of Warranties and Limitation of Liability
The
information contained in this website is for general information purposes only.
The information is provided by Midwest Marine Supply and while we endeavor to
keep the information up to date and correct, we make no representations or
warranties of any kind, express or implied, about the completeness, accuracy,
reliability, suitability or availability with respect to the website or the
information, products, services, or related graphics contained on the website
for any purpose. Any reliance you place on such information is therefore
strictly at your own risk.
Every
effort is made to keep the website up and running smoothly. However, Midwest
Marine Supply takes no responsibility for, and will not be liable for, the
website being temporarily unavailable due to technical issues beyond our
control.